At CallKirana, we aim to provide a fair deal for our customers. For the service to work well for everyone, we rely on people keeping their promises.
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order on CallKirana.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back to CallKirana.
If any customers pays the money and cancels the order as per cancellation policy then the refund will be made in online mode to customers within 30 days.
Where possible, we encourage our customers to place order in legal manner on CallKirana to avoid many misunderstandings.